In reality, goods and services aren’t sold; products and services are bought by customers!
Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it is a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn’t enough.
High-performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic advantage.
What You Will Gain
- Define a vision of customer service.
- Discover customer expectations.
- Recognize the customer experience.
- Enhance customer service skills.
The program can be delivered in a modularized format (2 1/2-to-3 hour sessions spaced over time) or in a 2-to-2 1/2-day format. It usually involves not only the leaders of the organization but also other key people representing a cross-section of all employees.