Managing diversity in the workplace requires understanding and relating with coworkers who are different than you. The success of an organization is becoming increasingly dependent on the ability of employees and managers to deal with differentiations along diverse identity lines. Diversity can be categorized in a number of ways. This includes stimulating our thinking about each other’s similarities and differences.
High Performance organizations recognize the importance of diversity to success. These organizations value contributions of diverse employees and a multicultural approach to managing diversity.
Effective communication is a critical component of organizational success. It is used to exchange information, persuade others to accept our message, solve problems and, even, entertain. Yet, not every organization or their leaders do it well. To become an effective communicator, you need to have the desire, understand the communication process, master basic skills and practice.
Effective communication inspires results. It allows employees to be their best and creates organizational synergy – the interaction of team members to produce an effect greater than the sum of each individual contribution.
Does it make a difference when employees are aware of their feelings, values and goals? For any business that would like to see increases in productivity and efficiency, more effective sales people, more creative teams and more nimble management—the answer is an unequivocal yes.
Emotionally competent people exude self-confidence, which makes them good leaders and active team players. They maintain an optimistic outlook on life, which helps them overcome obstacles. Their ability to delay gratification and to manage stress, anger, envy and other negative emotions helps them build productive relationships and complete tasks.
Go beyond catchy slogans and shallow efforts to keep employees on-target. True employee engagement requires a comprehensive and strategic approach that creates positive, lasting results when implemented effectively. Employee Engagement encourages productive and dedicated team members to have a vested interest in the company. Managers are motivated by positive results and a bottom line that benefits from increased employee retention and efficient operations. Simply stated, Employee Engagement is vital to building a successful organization.
Organizations cannot function without people who – although they are individuals – depend on others. This interdependence requires collaboration, which is only successful if it is based on trust. Trust is at the heart of organizations’ ability to succeed and the ability to have confidence in relationships of all types is critical.
There have been a number of research studies that show that most people do not work to their full potential. As a leader, your job is to push, develop and enhance potential by creating conditions where all employees would be able to contribute. While creating these conditions, it is important to remember boundaries and specific guidelines that need to be defined. Once these boundaries have been established, encourage team members to be self-governing using available resources, time frames and constraints.
When you have control over your time, it increases your personal productivity. You quickly become aware of the time you have to complete a task so you naturally become more motivated to complete it. It is partially competitive; you learn to compete against the clock. However, don’t race through projects just to move onto the next one. It is important you always do things promptly but also accurately and whole-heartedly.
A management team will most likely agree on what a good business plan looks like, but when an organization is faced with a large-scale transformation, opinions vary greatly. Teams struggle to agree on both direction and outcomes and it becomes challenging to find a common ground for moving forward. When faced with organizational transformation, the ability to collaborate, integrate systems and coordinate with all levels of the company is critical for survival and long-term success.
Persuasion is the single most important business leadership and personal skill. Without the skill of persuasion, leaders would be unable to lead; salespeople would be unable to sell. Persuasion is the key to success in every facet of life.
The more skilled leaders are at the art and science of using the power of persuasion, the more likely the goals of the organization will be met successfully without frustration or resistance.
In every workplace conflict is present to varying degrees. When management teams know how to resolve conflict effectively, they save time by turning potentially destructive situations into positive opportunities for growth and development.
Well-managed conflict can spark creativity and challenge employees to think about what they are doing and how they might improve methods and procedures.
The goal of this course is to help participants define what a leader is, contrasted with the traditional role of a manager. Then discover the difference between controlling and empowering leaders. Empowered leaders understand the Team Model, how to lead from the balcony and are aware of what his/her strengths are.
Solid teams are the foundation of High Performance organizations, and developing those teams is a process that takes serious effort and consistent discipline. Team development requires hard work, but is extremely rewarding to those who are willing to pay the price. The purpose of developing High Performance Teams is to create synergy and compete at a higher level to achieve success.