Communication is a complex process due to the challenge of putting our internal perceptions, feelings and motives into meaning and words. Effective communication includes sending the right message that is also being correctly received and understood by the other person.
You Will Learn To:
- Define effective communication personally and in your organization
- Review the five levels of communication: intrapersonal, interpersonal, group, public and mass
- Become a good listener by being open to conversation, paying attention and seeking clarification of what you have heard
- Recognize and identify the five key ways to effectively communicate