Conflicts occur in our lives because we engage in social interactions with people with different goals, values and backgrounds. Resolving conflict training will assist you in developing skills and provide tools that will help you successfully manage conflict at home and in the workplace.
You Will Learn To:
- Understand the different elements of conflict by defining disruptive and constructive conflict
- Recognize conflict management styles, including: collaboration, competition, compromise, avoidance and accommodation
- Identify causes of organizational conflict and create an environment to reduce negative conflict
- Take ownership of conflict with an action plan that includes development of conflict management skills